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Frequently Asked Questions

Got questions? We’ve got answers.
Below are some of the most common questions about custom orders, delivery, design, and everything in between. If you don’t find what you’re looking for, feel free to contact us, we’re always happy to help.

Is there a minimum order quantity?

With UMIQ we cater to both small and bulk orders. Whether you need just one item or one hundred, we’ve got you covered.

How do I place a custom order?

You can place a custom order through our Custom Order Form or by contacting us directly.

How long does it take to receive my order?

Turnaround time depends on your order size and the complexity of your design. We’ll confirm timelines with you before we start printing.

Can I see a sample before placing a large order?

Yes, we can arrange a sample print so you can check the quality before committing to a bulk order.

Shipping FAQs

What shipping methods do you offer?

We offer standard and express shipping options via trusted courier partners from Brisbane. Shipping costs and estimated delivery times will be provided when you place your order.

Do you ship within Australia?

Yes! We ship Australia-wide, and delivery times and costs will vary depending on your location.

Can I track my order?

Absolutely. Once your order has been shipped, you’ll receive a tracking number so you can monitor its progress.

Return & Refund Policy

At UMIQ, your satisfaction is our priority.

Custom Orders

Because each custom order is made to your specifications, we cannot offer returns or refunds unless the item is defective or there is an error on our part.

Non-Custom Items

These can be returned within 7 days of delivery, provided they are unused, in their original condition, and with proof of purchase.

Defective or Incorrect Orders

If you receive a faulty item or an order that doesn’t match your approved design, please contact us within 3 days of receipt, and we’ll arrange a replacement or refund.

UMIQ - Terms of Sale

These Terms of Sale apply to all purchases made from UMIQ, whether online, in person, or via custom order. By placing an order with us, you agree to these terms.

Orders

- Orders can be placed via our website through the "Get a Quote" form, or by contacting us directly.

- For custom orders, a design proof will be provided for approval before production begins.

- Once a custom order is approved, changes may not be possible.

Pricing and Payment

- All prices are listed in Australian Dollars AUD)

- Payment is required in full before production or shipment of your order.

- We accept payment via bank transfer, credit/debit card, and other methods as agreed.

Shipping & Delivery

- Orders are shipped from Brisbane, Australia.

- Shipping costs and estimated delivery times will be confirmed when your order is placed.

- While we use reliable courier services, delivery times are estimates and delays may occur beyond our control.

- Tracking details will be provided once your order is dispatched.

Cancellations

- Orders may be cancelled prior to production. Once production has started, cancellations may not be possible.

- Deposits for cancelled orders may be non-refundable, depending on the stage of production.

Liability

- UMIQ is not liable for indirect or consequential loss arising from delays, errors, or defects, except where required by Australian Consumer Law.

- We take great care to ensure your order matches the approved design, but slight colour or placement variations may occur due to printing processes.