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Frequently Asked Questions

Below are some of the most common questions about custom orders, delivery, design, and everything in between. If you don’t find what you’re looking for, feel free to contact us, we’re always happy to help.

What is your turnaround time?

Our standard turnaround time is 7–10 working days from artwork approval. We’ll always keep you updated throughout the process.

Do you review custom artwork before printing?

Yes. All custom artwork is reviewed prior to production to ensure it aligns with our printing standards and brand values.

What happens if my design doesn’t meet your printing guidelines?

If a design falls outside our standard printing guidelines, we may be unable to proceed with that particular artwork. If you have an alternative concept, we’re always happy to review it.

What are your printing guidelines?

Our printing guidelines are in place to ensure all designs align with our brand values, community standards, and the environments in which our products are worn and displayed.

Can you explain why a design was declined?

We aim to keep our review process respectful and consistent. While we may not always be able to provide detailed explanations, we’re happy to help explore alternative design options that align with our guidelines.

Can I submit more than one design for review?

Absolutely. You’re welcome to submit multiple concepts, and we’ll let you know which options we’re able to proceed with.

Do you help with Design Ideas or Artwork?

We’re happy to help with design ideas. For artwork support or design review, we offer a $25 design consultation per design, which allows us to properly review, refine, and prepare your artwork for printing.

Shipping FAQs

What shipping methods do you offer?

We offer standard and express shipping options via Australia Post, or the most suitable Courier for your location. Shipping costs and estimated delivery times will be provided when you finalise your order.

What countries can you ship items to?

We ship Australia wide and New Zealand. The delivery times and costs will vary depending on your location and weight of your item.

Can I track my order?

Absolutely. Once your order has been shipped, you’ll receive a tracking number so you can monitor its progress.

Production FAQs

When does production start?

Once you’ve approved your mock-up and full payment has been received, your order will move into production. Our standard turnaround time is 7–10 working days from this point, and we’ll keep you updated along the way.

Do you accept custom orders outside Australia?

At this stage, we only accept and ship custom print orders within Australia.

Shipping FAQs

How are orders shipped?

All orders are shipped via Australia Post. Once your order has been dispatched, we’ll provide a tracking number so you can follow its journey.

Can I choose a different courier?

At this time, we use Australia Post for all deliveries to ensure consistency and reliable tracking.

When will my order be shipped?

Your order will be shipped once production is complete. You’ll receive a notification and tracking details as soon as your item has been sent.

OUR LOCATION

HQ: Chermside, Brisbane

Shop: Eat Street Northshore,

Friday & Saturday 4pm - 10pm

Sunday 4pm - 9pm

Every Week rain or shine

ABOUT US

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